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<center><font color=#0033ff size=4><b>Telemarketing for Today</b></font></center><center><font color=#0033ff><b>Be prepared for tomorrow’s world with effective telemarketing</font></center><br><center><img src=../graphics/telemarketing.jpg alt="Telemarketing training" width=189 height=139></center> </td> </tr>
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<tr><td>Bespoke training programmes can include: -<ul><li> Role and importance of telemarketing<li> The selling environment<li> Performance standards<ul><li> Number of calls<li> Conversion rates<li> Target setting</ul><li> Key personal qualities<ul><li> Attitude<li> Voice<li> Listening skills</ul><li> Understanding Customer motivations<li> Making successful outgoing calls<li> Preparation & Planning<li> Setting objectives<li> Introduction<li> Asking questions<li> The sales talk<li> Handling objections<li> Closing the sale<li> Techniques for: -<ul><li> Prospecting for new business<li> Making appointments<li> Dealing with switchboards/secretaries<li> Identifying the decision maker<li> Building repeat business</ul><li> Effective handling of incoming sales enquiries/complaints<li> Personal organisation</ul></td></tr>
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<tr><td><center><a href=mailto:hotline@dbinternationaltraining.com><img src=../graphics/hotline.gif border=0 alt="telemarketing hotline"></a></center></td></tr>
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